microsoft outlook crashes when opening email

If I can not fix via this forum, I will just have to forgo using QBs as my payment processor since I can not justify additional cost of a support plan especially when this is possibly a know problem effecting many not just myself. I was finally left with them telling me since I am running Desktop 2019 I would need to purchase a support plan before they would help me fix it. The length of time it took was mainly due to the long wait time for additional instruction between steps. I chatted with an someone via QBs help today for approximately 3 hours they had me try a few different things. Unfortunately this has added an additional layer of stress with everything else that is going on with COVID-19. I use outlook for my email and I am running Windows 10 64bit machine. I am unable to send invoices to customers for online payment. When I try and go to Files>Properties>send forms to check the settings QBs closes. When I try to send an invoice via email from the invoice screen QBs closes.

I am not sure if my problem is the same but here is what I have been experiencing the last two weeks.

Just provide this investigation number - INV 0671 together with your name and updated email address.ĭon't hesitate to share with us how your call goes. That being said, I'd recommend contacting our Technical Support Team so you'd be included in the affected users' list. From the Automatic Updates section, mark Yes.Īlso, you'd received an email notification about it.Just make sure to enable automatic updates in your QuickBooks software. Rest assured, once there are developments on this on-going investigation it will be released as an update. Fill out the Add Email Info and find OK.

Lastly, You can set up and use webmail in sending your emails in QuickBooks. In the meantime, you can follow the workaround shared by my colleagues in this thread. It will remain its status until a permanent resolution is being released.Ĭurrently, we don't have a specific estimated time frame on when this will completely be fixed.

Let me share additional information about this concern, on-going investigation about QuickBooks' unexpected behavior when sending your emails using Outlook is still open.

Microsoft outlook crashes when opening email